Frequently Asked Questions

Q:  Can I change my order after I place it?

A:  Email us right away at within the same day that you ordered and we will try our best to make the change before the order is fulfilled by our suppliers.

Q:  How long will it take to receive my order? 

A:  Depending on the product you purchase, it takes 6-12 business days to receive your order. The variance is due to our suppliers' distribution center locations in different parts of the USA and other key countries that service the needs of our international clientele.

Q: What is your return policy?

Please email for any concerns, and we will do our guaranteed best to resolve your issues. We allow refunds or exchanges for unused products returned to us within 15 calendar days from the date you receive your order,.  Please refer to our Returns Page for details. 

Q: Can I track my package?

Yes! You will receive an email with a tracking number once your package is shipped. You may check there by clicking on the tracking number that has a link to the tracking system, or email with your name and address and we will track it down for you.