Returns & Exchanges
To request a return or exchange, please send an email to: firstname.lastname@example.org and include the following information
1. If you would like to return or exchange your item(s)
2. Your order number
3. Name of item(s) to be returned or item number(s) and quantity
4. Reason for return/exchange
All items must be received back in its original packing and be unworn/unused. We will send an email verification that your return/exchange has been received and/or when your refund has been posted.
We don't allow refunds or exchanges for:
- Any item not in its original condition, i.e. used, damaged or missing parts for reasons not due to our issues.
- Any item to be exchanged or refunded more than 30 calendar days after delivered date.
To return or exchange a product, please mail it to the below address.
10156 Stathos Drive, Elk Grove CA 95757, USA
Send us an email as instructed above and we will email you free postage if your item is eligible for return/exchange.
Once the product is received and inspected, we will immediately send you an email to notify you that we have received it.
If your returned product qualifies for a refund, we will process it within 3 business days of receipt of item(s). A credit will be applied to your original method of payment within their allowed timeframes. We will email you the estimated date of refund immediately after we receive this information.
Late or Missing Refunds
If you believe that your refund is delayed, please check your credit card company, PayPal account or other payment source, as it may take some time before they officially post your refund.
If you’ve done all of this and still have not received your refund, do reach out to us at email@example.com and we will assist in following up.
If your returned product qualifies for an exchange, we will contact you immediately to confirm the details regarding your replacement product.
Please don't hesitate to send an email to firstname.lastname@example.org for any questions during the return/exchange process.
Thank you for your interest in our products, and your support for our small business brand!